Warranty

At Motif™ our singular focus is helping you perfect your everyday home coffee brewing. We have a deep understanding of the science behind coffee, made possible by more than 25 years of industry experience and specialization. Our Motif™ line of coffee brewing essentials, developed in Seattle, was thoughtfully designed to elevate the home coffee experience and is covered by our 2 year limited manufacturer warranty for defects in product materials and workmanship.

Please note this warranty does not cover the following:

  • Issues resulting from misuse, neglect, accidents  or abuse
  • Fragile materials, e.g.  glass are excluded 
  • Any service performed by an unauthorized third party
  • Failure to follow instructions designated in the manual
  • Omitting recommended cleaning and/or maintenance 

Regretfully, we do not currently have a product registration program, but ask that you retain your purchase receipt as proof of purchase in the event a warranty claim must be filed.

If your Motif™ product is defective or not working properly within the specified warranty period, please complete the Warranty Claim Form below. You will need your receipt for proof of purchase date. Should you have any product comments or questions please contact us directly at 866.388.0087.

Warranty Claim Form

* Indicates required field

Address - Please use your current mailing address, as this will be used as the shipping address if a replacement or part is sent to you.

Please use a physical address, as we are unable to ship to PO Boxes.

Select the product experiencing the issue. Please select the complete product, even if only a piece of the product is defective.
The date code is located on bottom of the product. It will either be molded into the plastic, or on a sticker.

Image removed.

What is the name of the store or website where your Motif™product was purchased?
When did you purchase the product?
Please describe IN DETAIL the problem you are having with your Motif™product.
Maximum 2 files.
20 MB limit.
Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip.
Please attach a copy of your purchase receipt or order confirmation email.
Maximum 5 files.
50 MB limit.
Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip.
For visible defects, please attach photos if possible, this will help expedite the process. Images must be smaller than 50MB. You may also provide video of issues that cannot be documented by a picture. Video must be smaller than 50MB.